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Our Commitment to Customer Service

Customer Service

Furniture Hire UK is committed to providing an impeccable level of customer service. In order to help us meet this commitment, we invite all of our customers to complete a quick online questionnaire shortly after collecting their hire goods. Customers rank our service between 0% (poor) and 100% (excellent) over 5 separate categories.

The responses to our customer service questionnaires are chosen at random, and our average score for the last 30 days is published on this page every day, whether the score is high or low!

In order to thank our customers for taking the time to complete our online questionnaire, we offer a monthly prize in our competition. The lucky winner is selected completely at random. November's prize is a £25 Voucher of YOUR choice.

Our Latest Winners

Month Winner's Name Prize
August 2018 Tracy D (Cheltenham) Amazon Voucher
July 2018 Jacob W (Derby) TK Maxx Voucher
June 2018 Susan T (Maidstone) H&M Voucher
May 2018 Richard S (Eastbourne) HMV Voucher
April 2018 Helen M (Weymouth) Argos Voucher
March 2018 Claire B (Harrow) M&S Voucher
February 2018 Mandy H (Manchester) Boots Voucher
January 2018 Stephanie L (Bath) Topshop Vocher

Customer Service Level

Our customer satisfaction level over the past 30 days: 91.86%

  • Speed & Accuracy 96.74%

  • Politeness & Helpfulness 97.83%

  • Delivery Team 84.78%

  • Furniture Quality 88.89%

  • Recommendation Score 88.04%