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Our Commitment to Customer Service

Customer Service

Furniture Hire UK is committed to providing an impeccable level of customer service. In order to help us meet this commitment, we invite all of our customers to complete a quick online questionnaire shortly after collecting their hire goods. Customers rank our service between 0% (poor) and 100% (excellent) over 5 separate categories.

The responses to our customer service questionnaires are chosen at random, and our average score for the last 30 days is published on this page every day, whether the score is high or low!

In order to thank our customers for taking the time to complete our online questionnaire, we offer a monthly prize in our competition. The lucky winner is selected completely at random. July's prize is a £25 Voucher of YOUR choice.

Our Latest Winners

Month Winner's Name Prize
January 2018 Stephanie Lind Topshop Vocher
December 2017 Amelia Stokes Boots Voucher
November 2017 James Humphreys John Lewis Voucher
October 2017 Victoria Horton Amazon Voucher
September 2017 Laura Clark John Lewis Voucher
August 2017 Julia McIntosh M&S Voucher
July 2017 Ewa Kwiatkowska Amazon Vocher
June 2017 Kelly Rodgers Debenhams Voucher
May 2017 David Jones John Lewis Voucher
April 2017 Lisa Stanford Boots Voucher
March 2017 Julie Haynes TK Maxx Voucher
February 2017 Kate Thornton M&S Voucher

Customer Service Level

Our customer satisfaction level over the past 30 days: 92.59%

  • Speed & Accuracy 95.7%

  • Politeness & Helpfulness 97.66%

  • Delivery Team 85.55%

  • Furniture Quality 87.39%

  • Referral Rate 91.41%