Our Commitment to Customer Service

Customer Service

Furniture Hire UK is committed to providing an impeccable level of customer service. In order to help us meet this commitment, we invite all of our customers to complete a quick online questionnaire shortly after collecting their hire goods. Customers rank our service between 0% (poor) and 100% (excellent) over 5 separate categories.

The responses to our customer service questionnaires are chosen at random, and our average score for the last 30 days is published on this page every day, whether the score is high or low!

In order to thank our customers for taking the time to complete our online questionnaire, we offer a monthly prize in our competition. The lucky winner is selected completely at random. October's prize is a £25 Voucher of YOUR choice.

Our Latest Winners

Month Winner's Name Prize
September 2015 Rose Marshall TBC
August 2015 Jessica Brough John Lewis Voucher
July 2015 Gabriel Smith M&S Voucher Voucher
June 2015 Sarah Harvey Amazon Voucher
May 2015 Gail Fallon Amazon Voucher
April 2015 Leena Wilson Amazon Voucher
March 2015 Chloe Aristodemou Trinity Centre Voucher
February 2015 Robert Hobbs Amazon Voucher
January 2015 Maddison Welch Amazon Voucher
December 2014 Jeff Khoury M&S Voucher
November 2014 Zofia Majewska Amazon Voucher
October 2014 Sienna Craig Amazon Voucher
September 2014 Alisha Scott Boots Voucher
August 2014 Hilary Sudbury Amazon Voucher

Customer Service Level

Our customer satisfaction level over the past 30 days: 79.54%

  • Speed & Accuracy 85.11%

  • Politeness & Helpfulness 89.36%

  • Delivery Team 67.55%

  • Furniture Quality 85.87%

  • Referral Rate 76.06%