We always strive for fantastic customer service, and we’re pleased to reveal that our new improvements will benefit your furniture hire experience even more.
What does e-commerce mean for you?
Ever since we’ve been in operation customer experience has been at the heart of our business. Becoming fully e-commerce was one of the major steps we took in this direction, launching our website so clients could browse, order, pay for and set up the delivery of furniture rental products from the comfort of their desks, offices or wherever you happen to be!
Customer service that excels…
Complete your entire online order in minutes
Our team are available 24/7 via phone
Same/next day deliveries every day across the UK
Win vouchers via our feedback questionnaires
See our live customer service score on our homepage
Setting up an easy-to-use website is one of the ways we try and make renting furniture really straightforward and simple. Another is being contactable 24/7, so when you have a query there’s always someone on the end of the telephone to answer your questions or take your orders. As well as being available around the clock, our friendly sales agents are there for every step of your furniture rental experience, and because you get a dedicated rep, you’re able to speak to the same person each time.
The personal touch
This is really handy when you’d like to chat about your furniture hire options or when you’d like to alter your order in some way, such as by upgrading to timed deliveries, adding extra items or extending the period of rental. As we’ve grown and our client base has gotten bigger, we’ve also developed our customer service team in line with this expansion.
You can now expect all the previous care and attention, in addition to a new specialised customer service team who will get in touch to check you’re 100% happy and see if there’s anything they can do to assist you further.
How feedback can bring you rewards
We’ve always appreciated feedback from our clients, and know that it can help us to evolve our business and deliver truly outstanding customer service. This is part of the reason why we send out questionnaires to every single client asking them to rate all aspects of our service, which we’ve done for a long time. Another great aspect to our questionnaires is that they not only help us to improve but they give you the chance to win free vouchers.
Want a free £25 Amazon voucher?
Every month we will randomly choose a customer who’s filled in one of our questionnaires and offer them a free voucher - this month the winner will receive a £25 Amazon voucher! In addition to this, we’ll also be encouraging our customers to send us photos of their event that will be put forward to our Image Of The Month competition, which will get published on our website and will attract its own rewards in the form of prizes.
Be in it to win it!
We really hope that the development of our customer service department will deliver outstanding customer satisfaction when you hire furniture with us, and if you’ve got any feedback, don’t forget to fill in our questionnaires and as well as helping us to evolve our service even more, you might just get a voucher to treat yourself with.